Who we are

Senior Protection is a division of Alarm Guard Security. Proudly protecting Canadians for over 19yrs across Canada. We are in the business to save lives...

senior protection cares

The Customer Care Team

We have been blessed with the opportunity to save lives in Canada and as we grow it’s important to us to give back to our community.  We are a proud supporter of many charities and directly involved in local services that make a difference for seniors. 

Arti, is our customer service manager that leads our customer care team.  She can be found either on the phone supporting our clients or supporting our staff with constant customer care training and support.  

Her passion for helping seniors and families across Canada was the reason for choosing Arti to lead our customer service department.  

Our customer care department can be reached at 1 866 416 0838 between the hours of 9am – 6pm. They offer a one call solution for all our existing or potential new customers with Senior Protection. 

Check out our customer care reviews on Google and see for yourself why Senior Protection is your best choice for medical alert here in Canada. 

Thank you Arti from our hearts to yours, for all your hard work and service with a smile.  🙂  

Our Growth Helps Canadians

Senior Protection was built with the same culture that has been instilled by Alarm Guard since the launch in 2003.

 ” Our program was built to offer peace of mind protection “

It all started in a small office in Toronto Ontario in 2003 and has fully grown into a nation wide security and protection company stretching across Canada.

Our small office is now headquarters to our Senior Protection customer care team, all our staff work hard and are dedicated to the level of customer service you can expect and deserve.

Meet Susan Tan, Our Regional Director. 

Susan has been an integral part of the Alarm Guard Security family for over 8 yrs.  Her reputation precedes her due to the highest level of customer service she has brought to our company. 

Her sincere desire to exceed our customer’s expectations is solely based on her true caring (nurturing) and listening to our clients needs. 

When Senior Protection was launched several years ago, Susan was a “no brainer” to help pioneer the success of what Senior Protection has accomplished thus far. 

She has helped many Canadian organizations and individuals partner with Senior protection to help spread safety and personal emergency response services across Canada. 

Don’t  be surprised if Susan Tan our regional director  picks up the phone and answers your call,  she enjoys chatting it up with customers and ensuring they are fully attended to.  

Susan, on behalf of Senior Protection, we thank you for your leadership and quality in all the work you do. 

Susan Tan Regional Director at Senior Protection

Susan Tan –  Program Director  905 925 4321


Senior Protection was built on the principle of saving lives. Our staff are highly trained and motivated in helping seniors through our customer care team. Some of which have worked in the health industry as personal support workers and health care aids.


Our vision is to become the largest provider of personal emergency response services in Canada. Each year our customer base continues to grow and grow exponentially, we are great at what we do and we truly care about the health and safety of our customers.


We believe in customer satisfaction and performing at our finest. A major part of our service commitment is ensuring we carry the absolute best products available. Many of our services offer our customers a safety solution that they can afford and in most cases with no upfront cost.

Seniors In Canada Believe Senior Protection
Is The Right Choice, You Should Too.

Susan Dales
Pendant User

"Pleased with service and impressed with attention to detail. Instructions for use clear and all questions to date answered. Customer care rep well-informed and a pleasure to talk with. Will recommend service to friends should they consider a medic alert device. Happy holidays!"

Let's Build A Plan For You

We’ll be in touch quickly to help you choose the right protection.

Thanks for the Interest in Buyers Guide

Dear Customer,

Thank you for visiting our Senior Protection website and requesting our “Buyers Guide” regarding medical alert services! Kindly click the below link to download the brochure.

Download Brochure

The Senior Protection Team
1 866 416 0838