Senior Protection medical alert systems and services. Proudly protecting Canadians for over 22 years across Canada.
Senior Protection Cares About Senior Safety
Customer Care for Seniors Using Senior Protection
We have been blessed with the opportunity to save lives in Canada through our trusted medical alert systems. As we grow, it’s important to us to give back to the community. We proudly support charities and local services that make a real difference in the lives of Canadian seniors who rely on emergency alert systems every day.
Arti is our Customer Service Manager and leads our customer care team at Senior Protection. She’s often found supporting our clients over the phone or helping staff through regular training sessions to improve service across all our medical alert devices and personal emergency response systems.
Her passion for helping seniors and families in Canada was the reason we chose Arti to lead our medical alert customer care department. She brings a strong sense of responsibility to every interaction, ensuring every senior gets the support they need.
Our customer care department can be reached here, Monday through Friday, from 9:00 AM to 6:00 PM.
We offer a one-call solution for all new or existing clients using Senior Protection’s medical alert systems in Canada.
Check out our customer care reviews and see why Senior Protection is the trusted name in medical alert services for seniors in Canada.
Thank you, Arti, from our hearts to yours, for all your hard work and dedicated service with a smile.
Growth with Trusted Medical Alert Systems in Canada
Senior Protection is a leading provider of medical alert systems in Canada, dedicated to senior safety since the launch in 2003. We offer personal emergency response systems with fall detection and 24/7 monitoring.
“Our program was built to offer peace of mind protection.”
It all started in a small office in Toronto, Ontario, in 2003. Since then, Senior Protection has grown into a nationwide provider of emergency alert systems, offering dependable medical alert devices and services to seniors across Canada.
Our small office has since become the national headquarters for the Senior Protection customer care team. Every staff member is committed to providing the high level of customer service our clients deserve, supporting thousands of Canadians who rely on our medical alert systems every day.
Meet Susan Tan, Our Regional Director
Her reputation precedes her due to the highest level of customer service she brings to Senior Protection. Her sincere desire to exceed our customers’ expectations is rooted in genuine care, compassion, and consistently listening to the needs of our seniors and their families.
When Senior Protection, a provider of personal emergency response services in Canada, was launched several years ago, Susan was the obvious choice to help pioneer its success. She has played a vital role in helping Canadian organizations and individuals access trusted medical alert systems and promote senior safety nationwide.
Don’t be surprised if Susan Tan, our Regional Director, personally picks up your call. She enjoys connecting with customers and making sure every client is fully supported with our emergency alert systems and fall detection services.
Susan, on behalf of Senior Protection, thank you for your leadership, dedication, and the incredible service you provide to our customers across Canada.
Culture
Senior Protection was built on the principle of saving lives through trusted medical alert systems. Our staff are highly trained and motivated to help seniors through our dedicated customer care team. Many team members come from healthcare backgrounds, including personal support workers and healthcare aides, bringing real-world compassion to our emergency alert services.
Vision
Our vision is to become the largest provider of personal emergency response services in Canada. With a growing base of Canadian customers each year, we continue expanding our reach in senior safety. We're committed to delivering trusted fall detection, medical alert devices, and ongoing protection for the health and independence of our customers.
Service
Senior Protection is focused on customer satisfaction and consistently delivering high-quality medical alert systems for seniors. Our service promise includes the best technology available from personal emergency response systems to affordable emergency alert solutions. Many plans come with $0 upfront cost, helping more Canadians access the safety they deserve.
Proudly Serving Trusted Medical Alert System Across Canada
Seniors in Canada Choose Senior Protection for Reliable Emergency Alert Systems
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Best Medical Alert System for Seniors in Canada. Helping Seniors Live Life With Independence & Confidence. Leading Provider Of Personal Emergency Response Systems.
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